Privacy Policy
Welcome to Voya, your AI-powered travel assistant available on WhatsApp and via askvoya.com. Your privacy is important to us. This Privacy Policy describes how we collect, use, share, and protect your personal information when you interact with Voya through WhatsApp or our website.
1. Who We Are
Voya is an AI travel chatbot that helps users discover, plan, and book travel experiences through
WhatsApp. Our website, askvoya.com, supports these services by providing additional information
and resources.
2. Information We Collect
We collect the following types of data when you interact with Voya:
a. Personal Information
- Your WhatsApp phone number
- Name and profile photo (as provided on WhatsApp)
- Email address (if you provide it voluntarily)
- Any personal details you choose to share (e.g., travel preferences, passport country, special requests)
b. Travel-Related Information
- Destinations of interest
- Travel dates and budget
- Preferences for flights, accommodations, and activities
c. Technical and Usage Data
- Chat interaction data (conversation history)
- Language settings and time zone
- Device metadata from WhatsApp (non-identifiable unless explicitly shared)
3. How We Use Your Information
We use your data to:
- Respond to your questions and provide tailored travel recommendations
- Offer relevant flight, hotel, and experience suggestions
- Improve chatbot performance and train AI models
- Send important updates or notifications (e.g., booking confirmations, reminders)
- Monitor service usage to ensure reliability and prevent misuse
4. Legal Basis for Processing
If you are located in the European Economic Area (EEA), we process your information based on:
- Your consent (when you initiate a chat with Voya or provide personal information)
- Contractual necessity (to provide travel-related services you request)
- Legitimate interest (to improve our services)
- Legal obligations (to comply with applicable laws and regulations)
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your data with:
- Travel service providers (e.g., booking platforms, flight aggregators) to fulfill your requests
- Third-party service providers (e.g., data processors, analytics services) under strict confidentiality
- WhatsApp, which handles message delivery and processing under WhatsApp’s Privacy Policy
- Legal obligations (to comply with applicable laws and regulations)
6. Data Retention
We retain your information for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal, accounting, or reporting obligations
- Improve and maintain our services
You may request deletion of your data at any time (see Section 9).
7. Security
We implement appropriate technical and organizational measures to protect your data against
unauthorized access, disclosure, or destruction. However, no method of transmission over
WhatsApp or the internet is 100% secure.
8. Children’s Privacy
Voya is not intended for use by individuals under the age of 16. We do not knowingly collect data
from children.
9. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate or outdated information
- Request deletion of your data
- Withdraw consent at any time
- Lodge a complaint with a data protection authority
To exercise these rights, contact us at: support@askvoya.com
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a
new effective date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at: